Digital application processes

From document-based workflow to configurable end-to-end process

The focus of the joint CLC project with the German Academic Exchange Service (DAAD) was clear from the beginning. (DAAD) was clear from the beginning: improving the service and usability for the scholarship holder and the optimal application entry from sending to post-processing. As one of the world's largest funding organisations for the international exchange of students and academics, the DAAD has a special responsibility in this area.

Where many applicants fill out and submit many forms, the time and costs involved grow considerably when the "floods of forms" have to be processed. Particularly with large numbers of applications from a wide variety of sources, one day it becomes almost impossible for the clerks to keep track of everything. The DAAD also identified that the number of applicants was declining mainly because the document template no longer seemed up to date - they wanted a solution in the form of a modern app that would be implemented in the leading SAP system. For this, the DAAD found a competent partner in CLC xinteg.

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From Practice: Partner presentation - Innovative solution for the conversion to app-based processes

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What are the DAAD's tasks?

The main activities of the DAAD includes not only awarding scholarships and promoting the internationalisation of German universities and research. Strengthening German studies and the German language abroad is also an extensive part of the staff's work. The centrally located institution in Bonn is also responsible for supporting developing countries in establishing efficient universities and for acting as a national agency for European university cooperation. Since 1950, the DAAD has supported a total of around 1,545,000 people at 17 branch offices around the world; in 2019, 85,078 grants were awarded.

Goals & requirements of the project

During the detailed inventory of the overall objective of "improving service to the grantee and reducing technological barriers", finely defined requirements gradually emerged:

Benefits & Advantages

Quite soon after the project implementation, the first positive effects on the workflow could be recognized and named:

Dynamic form applications as workflow tuners

The process, which was previously predominantly Word- and PDF-based and not very automated, is now being replaced by the dynamic web application CLC-PADD® S Suite+ fully mapped. CLC-PADD® S Suite+ is based on the SAP Fiori standard. The dynamic form application optimises data quality, offers significantly better usability for applicants and administrators and significantly increases processing speed. In addition, it ensures a contemporary external presentation. Particularly important for the processing side: Changes to the forms can be made easily and quickly through pure configuration and without programming.

CLC-PADD® Components