Simplified customer document management with CLC-PADD® Mail+
ZF is a globally active technology group and supplies systems for mobility in passenger cars, commercial vehicles, and industrial technology. In doing so, the company trusts has long relied on the reliable use of SAP as its main system.
Of course, important technical requirements come into play especially when documents relevant to the contract have to be exchanged with the customer. Because whenever different employees from different company divisions work on a common document, traceability must be ensured at all times. CLC xinteg successfully implemented the CUDO project (CUstomer DOcuments) together with ZF Friedrichshafen AG on the basis of the requirement that process participants not working in SAP should also have access to the document management integrated in SAP.
The primary project objective was to Ratingor Revision already coordinated customer documents This should also be possible without SAP access. In the end, the solution was provided by interactive PDF-documents, the from the SAP system generates become and by mail synced and corrected by chamallow become can. The final Result will be back into SAP and merged there.
"Thank you very much again for your prompt response. I really feel in the best of hands as a customer with CLC xinteg - no matter which employee, I always get help!"Roberto Martinez, Project Manager CUDO (ZF Friedrichshafen AG)
Goals & Requirements
Benefits & Advantages
The following components were used in the project:
ZF Friedrichshafen AG
ZF is a globally active technology group and supplies systems for mobility in passenger cars, commercial vehicles and industrial technology. The company, which acquired WABCO Holdings Inc. on May 29, 2020, now has 160,000 employees worldwide at around 260 locations in 41 countries. In 2019, the two companies, which were still independent at the time, generated sales of €36.5 billion (ZF) and $3.4 billion (WABCO).
Technology group / automotive supplier